Innovative Customer Support Software
Safeharbor is a leader in SaaS knowledge management solutions and services. We offer unified and cost-effective knowledge base and community solutions as well as contact center services. Our unified cloud system offers unique flexibility and control over every aspect of your knowledge base and forums. Empower your customers and agents with the best tools for finding answers.
SmartSupport™ Knowledge Base and Forums
SmartSupport™ is a unified knowledge base and community forums management platform. Provide your agents and customers the answers they are looking for, anytime, anywhere.
- Fast, smart, intuitive platform
- Unified Knowledge Base and Forums environment
- Powerful Search, Reporting, Ticketing, Workflows, and more
Knowledge Base Management
Services
Safeharbor has been providing Knowledge Management Services to small and Fortune 500 customers for over a decade. Our expertise covers all your needs:
- Content assessment
- Content creation & testing
- Analysis & reporting
- Contact center alignment
- Taxonomy & best practices
Contact Center &
Business Process Outsourcing Services
We provide a range of Contact Center and BPO services. We compare our metrics against multiple performance benchmarks and continuously improve them. These services ensure:
- Customer satisifaction gains
- Increases in retention levels
- Cost reductions
- Quality improvement
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